Refund policy
RETURN & REFUND POLICY
All our products are made-to-order specifically for you. We do not accept returns or exchanges for change of mind, incorrect size selection, or buyer's remorse. All sales are final.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us at hello@themotivatedmovement.co.uk within 30 days of delivery with the following:
- Your order number
- Photos of the damaged or defective item
- A description of the issue
We will replace any damaged or defective items at no cost to you. Return postage for confirmed defective items is covered by us, in line with your rights under the UK Consumer Rights Act 2015.
Wrong Item Received
If you receive the wrong item, please contact us at hello@themotivatedmovement.co.uk within 30 days of delivery and we will send you the correct item at no additional charge.
Refunds
Refunds are only issued where we are unable to provide a suitable replacement. All refunds are processed to your original payment method within 5–10 business days.
EU Customers
As our products are made-to-order and personalised to your specification, they are exempt from the EU 14-day cooling off period under Directive 2011/83/EU, Article 16(c).
EU Right of Withdrawal
If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason.
To exercise this right, please contact us at hello@themotivatedmovement.co.uk or submit a return request through your account.
You are responsible for the cost of returning the goods unless we have agreed otherwise. We will refund you in full within 14 days of receiving the returned items, using the same payment method used for the original purchase.
The right of withdrawal does not apply to:
- Custom-made or personalised items
- Sealed hygiene products that have been opened
Contact Us
For any questions regarding your order, please contact us at hello@themotivatedmovement.co.uk and we'll be happy to help.